Shipping & Policies

By entering the KYNstatic digital grid, you agree to be bound by these Terms of Service. If you do not agree with any part of these protocols, you are advised to disconnect from the site immediately.

The "KYNstatic" brand, and all "glitch" aesthetic designs are the intellectual property of KYNstatic Admin. Unauthorized reproduction, resale, or "re-skinning" of our designs is a violation of the grid.

KYNstatic and its operators shall not be liable for any direct, indirect, or incidental damages resulting from the use of our gear or digital platform.

Nothing in these terms excludes liability that cannot lawfully be excluded or limits your mandatory consumer rights.

We use information you provide to operate your account, process orders, arrange delivery, answer support requests and manage newsletter subscriptions:

• Name, email address and shipping address supplied at checkout.
• Order contents, sizes, quantities, totals, order references and payment status.
• Account details, including a hashed password, if you register.
• Messages and photos you send us, and your email if you subscribe to our newsletter.

Order and account processing is separate from optional Meta marketing tracking. Refusing marketing tracking does not prevent you from shopping.

We use PayPal and NOWPayments to process the payment methods offered at checkout. We retain payment references and status to verify and manage orders; payment credentials are entered with the payment provider, not in our store. Zoho services handle store emails, contact information and newsletter subscriptions. Order and delivery information needed for fulfilment is shared with our production partner, PODpartner, and delivery providers.

Our service providers may process information outside your country for production, delivery and other services described above. Their handling of information is also subject to their own privacy policies.

If you allow marketing tracking in our initial consent prompt, we use Meta Pixel browser events and Meta Conversions APIserver-side purchase reporting to measure advertising results and help Meta match shopping activity to its users for advertising purposes.

Browser events can include page views, products viewed, items added to the cart, checkout and payment steps, and purchases, together with product identifiers, quantities, order value and currency. Meta also receives browser and connection information through its tracking technology.

For consented purchases, our server is configured to report verified paid orders with an event identifier, order reference, payment time, purchased products, quantities, value and currency. Matching data includes a SHA-256 hash of your normalised email address and, when available, Meta browser and ad-click identifiers (_fbp and _fbc). Our server does not include your shipping address or plain-text email in this Meta purchase payload.

Hashing does not make this information anonymous: Meta can use it to match an email associated with a Meta account. Learn more about Meta’s processing in its Privacy Policy.

Necessary cookies and browser storage support sign-in, payment verification and your saved cart. We also store your marketing choice locally in your browser. Optional Meta tracking can use _fbp and _fbc cookies. Your saved choice and cart remain until you change or clear the site’s browser data.

Choose Refuse in the initial prompt to prevent our Meta browser tracking and marketing reporting for new order submissions. We also honour recognised Global Privacy Control and Do Not Track signals. To choose again, clear this website’s saved site data in your browser settings and reload the store; this may also clear your cart and sign you out. To opt out without resetting site data, enable a supported browser privacy signal.

Changing your choice affects future activity and new order submissions. It does not recall events already sent to Meta or change the consent recorded for an order you already submitted.

Order, account and support records are used for the purposes described above, including resolving disputes and meeting applicable record-keeping obligations. The server removes its queued Meta matching data after successful event delivery or when a delivery attempt is marked exhausted. This does not delete order records or information already received by Meta; Meta applies its own retention rules.

To ask about your information, request access, correction or deletion, or raise a privacy concern, email info@kynstatic.com. We will handle requests subject to applicable law, including any records we must keep. Where applicable, you may also complain to your local data protection authority.

For our standard shirts without customer personalisation, EU customers can exercise their right of withdrawal by notifying us within 14 calendar days after delivery that they wish to cancel. You then have 14 calendar days from that notification to send the item back.

Printing an existing catalogue design after an order is placed does not, by itself, remove these rights. Outside the EU, we do not offer voluntary change-of-mind returns, but any mandatory rights under applicable law still apply.

Email info@kynstatic.com with your order number and let us know that you wish to return the item. We provide return instructions and the return address by email on request. Please use the return address we provide, rather than the dispatch address on your parcel.

You do not need our approval to exercise a statutory right of withdrawal; a clear statement sent within the applicable deadline is sufficient.

For change-of-mind returns, the customer pays return postage. Our free outbound shipping does not include free change-of-mind return postage.

You may inspect and try on the shirt as you would in a shop. Handling beyond what is necessary to establish its nature, characteristics and fit may result in a deduction for diminished value, where permitted by law. Please package your return securely.

If your item arrives damaged, misprinted or different from what you ordered, please email info@kynstatic.com with your order number and photos where possible, preferably within 14 days after delivery, so we can help promptly. We cover any necessary return postage and offer a replacement or refund, as appropriate, at no cost to you.

The 14-day reporting request does not limit your statutory rights. EU customers retain the applicable legal guarantee for faulty or non-conforming goods, generally for at least two years from delivery. Longer periods or additional remedies may apply under national law.

For valid withdrawal requests, refunds are issued within 14 days after we are notified. We may withhold the refund until we receive the goods or you provide evidence that you have sent them back, whichever happens first.

Refunds use the original payment method, unless you expressly agree otherwise, and there is no refund or restocking fee. They include the returned items and any standard outbound delivery charges refundable under applicable law. Any lawful deduction for diminished value is separate from a fee. Faulty-item remedies and refunds follow the applicable consumer protection rules.

You can request cancellation within 2 hours of placing your order by emailing info@kynstatic.com with your order number. We will try to stop production, but cannot guarantee that it has not already begun.

The two-hour window is only for trying to stop production. It does not restrict your statutory cancellation, withdrawal or faulty-goods rights, which still apply after production starts.